居家办公 Pharmacist Assistant 工作, 薪水 up to MYR 3,000, Alpro Pharmacy Negeri Sembilan 公司招聘中 - Ricebowl

Key Responsibilities:

1. Medication Handling & Clinical Support

• Assist pharmacists in processing online prescriptions, medication requests, and product enquiries.

• Coordinate with outlet pharmacists for prescription verification, stock availability, and fulfillment.

• Provide basic product information and guide customers on general health queries within permitted scope.

• Uphold medication safety principles and escalate clinical matters to pharmacists promptly.

2. Customer Service & Enquiry Support

• Serve as a support point for patients via digital channels.

• Respond to general enquiries with clarity, professionalism, and empathy.

• Assist in resolving issues related to medication orders, delivery, refills, or product selection.

• Maintain accurate and compliant service documentation.

3. Operational Coordination

• Coordinate with pharmacists, outlet teams, eCommerce teams, and logistics to ensure medication supply accuracy and timeliness.

• Support medication refill’s follow-up tasks, and patient journey continuity.

• Track and update case logs and operational records using assigned systems.

• Monitor and report operational issues such as stock shortages, delays, or patient safety risks.

4. Compliance, SOPs & Quality Assurance

• Follow internal SOPs on dispensing support, escalation, and safety checks.

• Participate in service audits and quality reviews to ensure accurate and safe pharmaceutical operations.

5. Training, Learning & Continuous Improvement

• Participate in training on pharmacy practice, digital tools, product knowledge, and communication skills.

• Support frontline training initiatives when required.

• Contribute feedback and suggestions to improve processes, patient experience, and operational efficiency.

6. Working Arrangement & Operational Flexibility

• Able to work weekends and public holidays by rotation to ensure service continuity for patients.

• Support offsite or work-from-home operations as part of digital pharmacy workflow requirements.

7. Others:

• Perform any other duties as assigned by superior, including involvement in new events, initiatives, or projects in line with the company’s direction.

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person