居家办公 Helpdesk Support Engineer – Remote 工作, 薪水 up to SGD 3,700, SHINY PEOPLE HR CONSULTANCY PTE. LTD. 公司招聘中 - Ricebowl

Are you someone who enjoys

solving IT problems and helping users remotely

? Join our team as a Helpdesk Support Engineer!

Your Role:
Handle IT support requests via phone, email & chat

Provide remote troubleshooting to end users

Resolve software, hardware & basic network issues

Support Active Directory & Office 365-related issues

Use remote tools such as RDP, VPN & MDM

Manage tickets via ServiceNow / Zendesk

Monitor systems & alerts

Escalate complex issues to L2 / onsite engineers

Maintain accurate case records & documentation

We’re Looking For:
IT Helpdesk / Service Desk / Technical Support experience

Strong communication & customer service skills

Good troubleshooting & problem-solving skills

Familiar with AD & Office 365

Experience with ticketing systems is a plus

Able to manage multiple support cases efficiently



Junior or experienced candidates are welcome!

Salary will be commensurate with experience and technical skillset.

Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542
We specialise in connecting businesses with talents and providing expert human resources solutions. Our comprehensive services encompass recruitment and staffing, HR consultancy, and payroll administration. With a commitment to excellence and a client-centric approach, we tailor our solutions to meet your unique needs. Partner with us to build a motivated and high-performing workforce.

UEN: 202402994E

EA Licence No: 24C2176