全职 Service Coordinator 工作, 薪水 up to SGD 4,400, TALENTSTAR HR SOLUTION 公司招聘中 - Ricebowl

Role Summary

The Service Coordinator acts as the central operational control point for our client in hygiene care business, responsible for real-time execution, scheduling optimisation, ticket lifecycle management, and operational discipline across all service teams.

Key Accountabilities

1. Operational Control

First point of contact for all operational issues

Single escalation point to Ilyn

Real-time command of field operation

2. Scheduling & Planning

Own all scheduling and route optimisation

Proactively plan staff allocation

Continuously replan throughout the day

3. Ticket Management

Full ownership of ticket lifecycle

Ensure zero overdue jobs

Maintain service quality andcompletion integrity

4. Field Execution

Ensure vehicles dispatch on time daily

Monitor technician activity and productivity

Intervene on missed or delayed services

5. Stock & Logistics

Accountable for all stock movement

Manage vehicle loading, returns, discrepancies

6. Cross-Functional Coordination

Align operations with sales priorities

Support installs, ad-hocs, and new contracts

7. Process Compliance

Enforce operational processes and SOPs

Ensure correct system usage and reporting

8. Continuous Improvement

Manage catch-ups and backlog recovery

Identify and resolve operational inefficiencies

9. Training & Development

Drive refresher training

Ensure operational capability across teams