全职 Operations Support Engineer - KT 工作, 薪水 up to SGD 3,500, DCI CONSULTANTS PRIVATE LIMITED Islandwide (Singapore) 公司招聘中 - Ricebowl

Key Responsibilities

ICT Operations & Service Request Management

· Raise, track, and manage ICT service requests, incidents, and operational support activities.

· Coordinate with GovTech, managed service providers, and vendors to fulfil requests within agreed SLAs.

· Review and validate service request submissions, approvals, and fulfilment evidence.

· Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.

· Maintain accurate records and audit trails for operational activities.

IT Administration & User Support

· Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.

· Support user onboarding, offboarding, and access management processes.

· Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.

· Coordinate endpoint provisioning, software installation, and workplace technology support.

Vendor & Service Delivery Management

· Act as the liaison between Customer and ICT service providers.

· Monitor vendor performance against SLAs and KPIs.

· Review service reports and validate completed work before acceptance.

· Participate in operational and service review meetings.

Governance, Security & Compliance

· Support ICT governance, audit, risk management, and cybersecurity activities.

· Conduct periodic access reviews and support compliance exercises.

· Ensure ICT processes and documentation remain current and audit-ready.

Asset & Operations Support

· Maintain ICT asset inventory and software licence records.

· Support asset verification, refresh, replacement, and disposal activities.

· Assist in incident management, problem management, and operational reporting.

Requirements

Qualifications

· Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

Experience

· Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.

· Experience supporting Microsoft 365 and workplace technologies.

· Experience working with vendors and managed service providers.

· Familiarity with IT service management processes and tools.

Preferred Experience

· Experience working within the Singapore Government ICT environment.

· Familiarity with WOG ICT processes, governance, and support models.

· Experience using Government ICT support portals such as:

o ITSM Portal

o SGMail Administration Portal

o EUSS Portal

· Experience supporting user provisioning, access management, email administration, and workplace technology services.

Key Competencies

· IT Administration

· Service Request Management

· Vendor Coordination

· Customer Service Excellence

· Stakeholder Management

· Problem Solving and Analytical Skills

· Attention to Detail

· Operational Governance and Compliance

· Communication & Interpersonal Skills

Working Location : West Central

**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**