全职 Support Document Knowledge Management - Document Control Specialist 工作, 薪水 up to SGD 11,000, GLEAVE PARTNERSHIP SINGAPORE PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Summary:

• Provide services encompassing Knowledge Management and Document Control to support the Data Center Knowledge Management (DCKM) APAC Readiness program.

• Ensure the integrity, quality, compliance, and readiness of engineering and construction documentation across the APAC region.

• Systematic collection, validation, organization, and accessibility of critical Plan of Record (POR) and readiness documentation, providing consistent support for process compliance, executing document migrations, and delivering end-user operational support.

 Capabilities:

• Must cover document readiness, taxonomy compliance, and document control for engineering and construction documentation.

• Implement processes to address regional operational hurdles, supporting growing APAC demands and strategic imperatives.

• Expected to facilitate frequent  product reviews with Technical Program Managers (TPMs) to validate the accuracy of Product Information Listings (PILs) and track action items.

• Provide responsive ad-hoc operational support to Product Development and Insertion (PDI) teams to resolve blockers and maintain project velocity.

• Expected to maintain data integrity across reporting tools and dashboards (such as IPStats) through periodic auditing and reconciliation.

• Contribute to and execute bulk data migration and metadata update projects using custom tools and applications.

• Responsible for managing projects and its personnel effectively to meet service deliverables with limited oversight.

Document Readiness & Process Compliance

• Collect and organize Plan of Record (POR) documentation, ensuring all documentation aligns with established taxonomy, metadata standards, and project approval phases.

• Enforce documentation and workflow compliance with established Knowledge Management standards and governance guidelines.

• Assist in maintaining and updating Electronic Document Management System (EDMS, e.g., AODocs) processes, folder structures, and document types.

• Advocate for and implement industry best practices across the readiness lifecycle, including Design, Issued for Construction (IFC), and Construction Turnover documentation.

Product Information List Validation, Tracking & Dashboard Integrity

• Facilitate and attend assigned product review meetings with Product Technical Program Managers (TPMs) to systematically  assess and validate the accuracy of Product Information Listings (PILs).

• Conduct formal regular reviews of each PIL, ensuring all details are accurate, and maintain the associated action/to-do checklist to track progress and corrective actions.

• Maintain the integrity and reliability of the IPStats dashboard by performing periodic data audits, reviews, and updates to ensure stakeholder data is accurate and current.

• Provide responsive, timely ad-hoc operational support to PDI teams to address support requests as they arise.

Document Migration & End-User Support

• Act as a first point of contact for end-users regarding readiness-related queries, troubleshooting operational issues and escalating complex technical blockers to designated Google program points of contact.

• Assist with and execute the migration of engineering and construction documentation from historical/legacy systems to the current EDMS.

• Compile, gather, and maintain insights on current and historical documentation to support collaborative solution development and process optimization.

Continuous Improvement & Training Enablement

• Proactively identify opportunities for workflow and process improvements, collaborating with program stakeholders and the DCKM teams to enhance operational efficiency.

• Develop, update, and maintain comprehensive end-user training and process documentation in accordance with DCKM policies, procedures, and styling guidelines.

• Participate in and deliver DCKM Document Readiness training and guidance sessions to cross-functional stakeholders.

Expertise:

• Possess a relevant Master's degree in Engineering, Construction Management, Information Management, or equivalent industry experience.

• Must have a minimum of 5 years of experience in construction/engineering project management with proven document control proficiency (requirements gathering, optioneering, resource organization, task prioritization, planning, scheduling, and achieving quality objectives on schedule).

• Must demonstrate foundational knowledge of and practical experience with Electronic Document Management Systems (EDMS), such as AODocs or equivalent enterprise document management platforms.

• Must demonstrate strong verbal and written communication skills with the ability to facilitate technical review meetings, interface with cross-functional stakeholders, and author standardized process documentation with specific focus on quality.

• Must be capable of delivering services in a fast-paced, ambiguous environment, managing multiple simultaneous projects, and problem-solving with limited oversight on service outcomes.

• Must have experience managing projects and workflows from start to finish with strong attention to detail and quality.

Desired Capabilities:

• Demonstrated experience with systems thinking, analytical problem solving, and designing effective, scalable document control solutions.

• Must have a minimum of 2 years of data center experience.

• Demonstrated understanding of document control principles, metadata management, and taxonomy structures.

• Direct experience supporting data center engineering, mission-critical infrastructure, or construction turnover processes.

• Experience utilizing custom tools, Google Workspace (Docs, Sheets, Slides), or automation scripting (such as Apps Script) to support bulk data migration, metadata tagging, and reporting workflows.