Role Summary

The Billing Processing Executive is responsible for ensuring accurate and timely billing, managing customer invoicing enquiries, and delivering excellent customer service. The role will also drive process improvements, identify automation opportunities, and leverage digital tools to streamline workflows, enhance accuracy, and improve operational efficiency.

Key Responsibilities

Billing & Revenue Administration

• Generate, validate, and process customer invoices accurately and within agreed timelines.
• Verify billing data against work orders, contracts, pricing schedules, and service records.
• Process credit notes, debit notes, billing adjustments, and account reconciliations.
• Ensure compliance with company billing policies and customer contractual requirements.

Customer Service & Relationship Management

• Serve as the primary contact for customer billing enquiries, disputes, and account-related matters.
• Investigate and resolve invoice discrepancies promptly and professionally.
• Provide customers with billing statements, supporting documentation, and account updates.
• Deliver a high standard of customer service while maintaining positive customer relationships.

Process Review & Continuous Improvement

• Regularly review billing workflows and customer service processes to identify inefficiencies, bottlenecks, and control gaps.
• Analyze root causes of billing errors and implement corrective actions to improve accuracy and turnaround times.
• Recommend and implement process standardization and best practices across billing operations.
• Develop KPIs and reporting dashboards to monitor billing performance and service quality.

Automation & Digital Enablement

• Identify opportunities to automate manual billing and reporting processes.
• Utilize tools such as Excel Power Query, Power Automate, Power BI, ERP systems, and other digital platforms to improve efficiency.
• Partner with IT, Operations, and Finance teams to implement automation initiatives and system enhancements.
• Champion a continuous improvement culture by leveraging technology to reduce manual effort and improve customer experience.

Cross-Functional Collaboration

• Work closely with Operations to validate service completion and billable activities.
• Liaise with Finance and Collections teams regarding payment status and account reconciliations.
• Support business process improvement projects across customer service and operational functions.

Requirements

• Diploma or Degree in Business, Finance, Accounting, Logistics, Supply Chain, or related discipline.
• 3-5 years of experience in billing operations, customer service, finance administration, or revenue management.
• Advanced Excel skills and experience with ERP systems.
• Exposure to Power BI, Power Automate, RPA tools, Lean Six Sigma or process improvement methodologies is highly desirable.
• Ability to identify automation opportunities and translate them into practical business solutions.
• Strong analytical and problem-solving capabilities.