全职 Duty Supervisor, Passenger Services 工作, 薪水, Malaysia Airlines Federal Territory 公司招聘中 - Ricebowl

Job Title

Duty Supervisor Passenger Services

Reports To

Duty Manager Passenger Services

Division

AeroDarat Services

Department

Passenger Services

Role Purpose

Supervise Customer Services Officer and operations to promote and achieve safe, timely and efficient customer services activities to our customer airlines. This is to be carried out in accordance with AeroDarat, regulatory department and customer airlines policies, standard operating procedures (SOP) and service level agreement (SLA). At all times, this position will be required to work in a safe, secure, professional, cost effective manner.

Key Accountability

• Deliver a high quality customer service by providing efficient, quick and friendly service.
• Proficient knowledge and understanding of all AeroDarat and customer airlines standard operating procedures (SOP’s).
• Supervise and engage Customer Service Officer to ensure good discipline and performance during operations
• Attend to customers' complaints quickly and respond to customers' issues on time.
• Validate requirement for additional manhours for operations and related cost
  
  

Qualification & Experience

Diploma in any related field with at least 1 year Experience experience in Ground Handling or

SPM with at least 3 years relevant experience in Ground Handling.

Skill & Knowledge

Skills

Experience in Ground Handling Operations Good Communication skills

Key Challenges

• Ability to remember and adhere to customer airlines policy and regulatory requirement's. 2. Control staff discipline.