全职 Technical Support Engineer- Korean-Japanese 工作, 薪水 up to MYR 8,000, Abhidi Solution Private Limited Federal Territory 公司招聘中 - Ricebowl

• Image and install software on Windows and Apple laptops/desktops, including iMacs, ensuring proper configuration for new setups, system moves, additions, and changes.
• Provide remote software installation and support.
• Troubleshoot and resolve post-deployment issues across multiple platforms, including Windows, MacOS, and mobile devices.
• Install, maintain, and troubleshoot printers. Provide break/fix support as needed.
• Oversee the disposal, redeployment, and reclamation of hardware assets.
• Ensure all incoming equipment is properly tagged and entered the asset management system.
• Maintain an accurate inventory of hardware and provide weekly reports on physical counts and outflows of equipment.
• Coordinate shipping and logistics for hardware, ensuring timely deliveries and returns.
• Coordinate data backup processes and support data recovery efforts, ensuring data integrity and availability.
• Manage hardware refresh cycles, including warranty and out-of-warranty repairs and replacements.
• Collaborate with external suppliers and vendors to schedule repairs for malfunctioning hardware.
• Provide walk-up support for end users, addressing hardware and software issues promptly.
• Offer specialized support to executives (VIPs), ensuring minimal disruption to their work.
• Provide audio and video support, including system health checks and troubleshooting.
• Work with external vendors to coordinate dispatch and repair support, ensuring timely resolution of hardware issues.
• Open, manage, and close service requests. Track and assign incidents, ensuring timely resolution in line with service level agreements (SLAs).
• Manage the classification, assignment, and tracking of requests to ensure efficient completion.
• Collaborate with cross-functional teams (e.g., HR, IT) to support the onboarding process for new hires, ensuring seamless equipment provisioning and setup.
• Ensure that all hardware and software resolutions align with company policies, standards, and best practices.

Qualifications:

• Looking for Japanese/Korean speaking candidates
• 1-3 years of IT experience, including technical training.
• Experience in a Global Service Desk Team or similar support role.
• Strong knowledge of Windows and MacOS (including laptops).
• Experience with Windows 10 imaging.
• Basic understanding of networking (TCP/IP, Windows Networking, Ethernet).
• Experience with networked printers (queue creation, server maintenance).
• Familiarity with MS Office Suite (Word, Excel, PowerPoint, Outlook).

Job Type: Full-time

Pay: Up to RM8,000.00 per month

Work Location: In person