- Hong Kong Hong Kong
全职 Regent Experience Supervisor 工作, 薪水, Regent Hong Kong Hong Kong 公司招聘中 - Ricebowl
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职位描述
岗位职责
Opening early 2023, the reimagined Regent Hong Kong returns to the famed Victoria Harbour.
Generations of unforgettable experiences and glorious delights fondly remembered and thoughtfully re-envisioned to uplift and inspire. Discreet luxury that is both majestic and intimate, decadent and elegant, always seamlessly bespoke.
Here modern luxury is redefined with a serene and soul-rejuvenating aesthetic by Hong Kong-born design visionary Chi Wing Lo.
Warm and lyrical, evocative, and inspirational, a rare urban haven.
YOUR DAY TO DAY
Welcome guests warmly, remember their names, and handle check-in, check-out, and room changes with speed and accuracy.
Resolve complaints and requests with confidence, report to the manager on timely basis.
Handle currency exchange, travelers' checks, and cashiering with care.
Champion loyalty programs and seasonal promotions so guests get the most out of every stay.
Know the city inside out — restaurants, shows, transport, hidden gems — so you can point guests in the right direction.
Handle guest mail, courier, and parcel requests smoothly.
LEAD THE TEAM
Inspire and coach Regent Experience team to deliver service that goes beyond expectations.
Drive departmental goals through smart, guest-first recommendations.
KEEP THINGS RUNNING SMOOTHLY
Manage the cashier float and keep daily financial reporting accurate.
Prepare clean, audit-ready documentation.
Oversee keys, mail, and messages, and cover night-shift reporting when needed.
WHAT YOU BRING
Front office, guest relations, or concierge experience, ideally with some team-lead exposure.
Comfort with hotel reservation systems and loyalty program know-how.
A calm, solutions-first approach to handling cash, audits, and guest complaints.
Genuine warmth, sharp attention to detail, and pride in doing things right.
Flexibility for shift work, including nights.
Instinct to lead by example.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
Minimum 3 years’ relevant working experience
Must speak Cantonese and English, Putonghua is preferred
Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
Generations of unforgettable experiences and glorious delights fondly remembered and thoughtfully re-envisioned to uplift and inspire. Discreet luxury that is both majestic and intimate, decadent and elegant, always seamlessly bespoke.
Here modern luxury is redefined with a serene and soul-rejuvenating aesthetic by Hong Kong-born design visionary Chi Wing Lo.
Warm and lyrical, evocative, and inspirational, a rare urban haven.
YOUR DAY TO DAY
Welcome guests warmly, remember their names, and handle check-in, check-out, and room changes with speed and accuracy.
Resolve complaints and requests with confidence, report to the manager on timely basis.
Handle currency exchange, travelers' checks, and cashiering with care.
Champion loyalty programs and seasonal promotions so guests get the most out of every stay.
Know the city inside out — restaurants, shows, transport, hidden gems — so you can point guests in the right direction.
Handle guest mail, courier, and parcel requests smoothly.
LEAD THE TEAM
Inspire and coach Regent Experience team to deliver service that goes beyond expectations.
Drive departmental goals through smart, guest-first recommendations.
KEEP THINGS RUNNING SMOOTHLY
Manage the cashier float and keep daily financial reporting accurate.
Prepare clean, audit-ready documentation.
Oversee keys, mail, and messages, and cover night-shift reporting when needed.
WHAT YOU BRING
Front office, guest relations, or concierge experience, ideally with some team-lead exposure.
Comfort with hotel reservation systems and loyalty program know-how.
A calm, solutions-first approach to handling cash, audits, and guest complaints.
Genuine warmth, sharp attention to detail, and pride in doing things right.
Flexibility for shift work, including nights.
Instinct to lead by example.
QUALIFICATIONS AND REQUIREMENTS
Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
Minimum 3 years’ relevant working experience
Must speak Cantonese and English, Putonghua is preferred
Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest’s experience
We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.
Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
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