全职 Customer Service (Mandarin Speaker) 工作, 薪水, IHEAL Medical Centre, Kuala Lumpur Federal Territory 公司招聘中 - Ricebowl

Job description

Key Responsibilities:

1) Attend to the need of the customer.

2) Keep accurate record of discussion or correspondence with customer.

3) Gather customer feedback or complaint for the Front Office Manager to act upon.

4) Communicate and coordinate with internal departments on all medical appointments.

5) Perform medical appointment and reminder call to customer.

6) Collection of outstanding or due from the customer and member.

7) Receive call / inquiry and direct and / or record and relay message promptly, accurately, professionally and courteously.

8) Maintain the highest standard of personal hygiene and are neatly groomed and attired at all

9) times while at work. Control and monitor the movement of all marketing materials such as brochures, pamphlets, leaflets, premiums and etc.

10) Maintain the cleanliness of the work area.

Important Notes: Candidates who can speak in another language will have an added advantage and may enhance shortlisting opportunities.