- Hong Kong Hong Kong
全职 Training Manager 工作, 薪水, Feather And Bone Holdings Ltd Hong Kong 公司招聘中 - Ricebowl
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职位描述
岗位职责
Feather and Bone Holdings Ltd is a Premium Grocer & Restaurant concept . We are located in Central / Happy Valley / Clearwater Bay / Sai Ying Pun / Mid-Levels / Wan Chai/ Tsuen Wan / Yuen Long/ Sai Kung & Causeway Bay Hong Kong.
Launched by the founders of the popular “Three Butchers” online deli, Feather and bone brings top quality meats sourced directly from Australian farmers to the heart of Hong Kong. In-store and through the online store customers can get premium cuts of meat hand-cut daily by our butchers. Our market-fresh produce is selected daily by our dedicated staff in addition to our selection of seasonal products imported from Australia, Europe and the US.
ROLE SUMMARY
The Training Manager is responsible for building, delivering and continuously improving the training and service standards across Feather & Bone's Front of House teams. This role owns onboarding and orientation for new hires, leads the implementation of Standard Operating Procedures (SOPs), and provides hands-on operational support during service and events. The Training Manager is the guardian of consistent, high-quality guest experience across all outlets, responsible for the training and standards of Feather & Bone's front of house staff.
KEY RESPONSIBILITIES
Service Training & SOP Implementation
Design, deliver and continuously refine structured training programmes covering food and beverage service standards, guest experience, sequence of service and product/menu knowledge.
Develop, document and roll out Standard Operating Procedures (SOPs) across all FOH functions, including reservations, seating, service sequence, POS use and closing procedures.
Conduct regular on-floor coaching, shadowing and refresher training to reinforce standards and close skill gaps.
Monitor service quality through floor observation and guest feedback, translating findings into targeted training actions.
Partner with outlet and restaurant managers to identify skill gaps and build tailored, outlet-specific training plans.
Onboarding & Orientation of New Staff
Deliver company orientation sessions covering brand values, culture, grooming standards and service expectations.
Track new hire training progress and probation readiness, providing structured, timely feedback to staff and managers.
Operational & Events Support
Provide hands-on operational support on the floor during service, private events and high-volume periods, stepping in to assist teams as needed.
Support basic day-to-day operations, including staffing coordination and cross-training between outlets.
Standards & Compliance
Act as the guardian of Feather & Bone's FOH service standards across all outlets.
Conduct regular audits and spot checks to ensure SOPs are being followed consistently.
Maintain accurate training completion and certification records for all FOH staff.
REQUIREMENTS
Solid experience in food & beverage / hospitality training, or restaurant management with a strong training focus.
Solid understanding of Front of House service SOPs and Hong Kong hospitality service standards.
Cantonese and Mandarin speaking ability strongly preferred; fluent spoken and written English required.
Proven experience designing and delivering training to teams at scale.
Strong coaching, facilitation and communication skills, with the ability to give clear, constructive feedback on the floor.
Hands-on and calm under pressure, with the flexibility to work evenings, weekends and event schedules as required.
Organized and detail-oriented, comfortable maintaining training documentation and records.
We value work-life balance and the dedication of our leadership team, we would offer:
Five-day work / week
Staff discounts
Excellent career prospect
Friendly and energetic working team
We offer competitive salary, free meals. Interested parties please click "APPLY NOW" by sending full resume with current & expected salary to us.
***Please mention the expected position & location applying for work.
Personal data collected will be used for recruitment purpose only.
Full-time
Launched by the founders of the popular “Three Butchers” online deli, Feather and bone brings top quality meats sourced directly from Australian farmers to the heart of Hong Kong. In-store and through the online store customers can get premium cuts of meat hand-cut daily by our butchers. Our market-fresh produce is selected daily by our dedicated staff in addition to our selection of seasonal products imported from Australia, Europe and the US.
ROLE SUMMARY
The Training Manager is responsible for building, delivering and continuously improving the training and service standards across Feather & Bone's Front of House teams. This role owns onboarding and orientation for new hires, leads the implementation of Standard Operating Procedures (SOPs), and provides hands-on operational support during service and events. The Training Manager is the guardian of consistent, high-quality guest experience across all outlets, responsible for the training and standards of Feather & Bone's front of house staff.
KEY RESPONSIBILITIES
Service Training & SOP Implementation
Design, deliver and continuously refine structured training programmes covering food and beverage service standards, guest experience, sequence of service and product/menu knowledge.
Develop, document and roll out Standard Operating Procedures (SOPs) across all FOH functions, including reservations, seating, service sequence, POS use and closing procedures.
Conduct regular on-floor coaching, shadowing and refresher training to reinforce standards and close skill gaps.
Monitor service quality through floor observation and guest feedback, translating findings into targeted training actions.
Partner with outlet and restaurant managers to identify skill gaps and build tailored, outlet-specific training plans.
Onboarding & Orientation of New Staff
Deliver company orientation sessions covering brand values, culture, grooming standards and service expectations.
Track new hire training progress and probation readiness, providing structured, timely feedback to staff and managers.
Operational & Events Support
Provide hands-on operational support on the floor during service, private events and high-volume periods, stepping in to assist teams as needed.
Support basic day-to-day operations, including staffing coordination and cross-training between outlets.
Standards & Compliance
Act as the guardian of Feather & Bone's FOH service standards across all outlets.
Conduct regular audits and spot checks to ensure SOPs are being followed consistently.
Maintain accurate training completion and certification records for all FOH staff.
REQUIREMENTS
Solid experience in food & beverage / hospitality training, or restaurant management with a strong training focus.
Solid understanding of Front of House service SOPs and Hong Kong hospitality service standards.
Cantonese and Mandarin speaking ability strongly preferred; fluent spoken and written English required.
Proven experience designing and delivering training to teams at scale.
Strong coaching, facilitation and communication skills, with the ability to give clear, constructive feedback on the floor.
Hands-on and calm under pressure, with the flexibility to work evenings, weekends and event schedules as required.
Organized and detail-oriented, comfortable maintaining training documentation and records.
We value work-life balance and the dedication of our leadership team, we would offer:
Five-day work / week
Staff discounts
Excellent career prospect
Friendly and energetic working team
We offer competitive salary, free meals. Interested parties please click "APPLY NOW" by sending full resume with current & expected salary to us.
***Please mention the expected position & location applying for work.
Personal data collected will be used for recruitment purpose only.
Full-time
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