745 LORONG 5 TOA PAYOH Central Region (Singapore) Singapore
职位描述
岗位职责
Minimum 5 years of IT project management and/or application operations experience
Demonstrated experience managing mission-critical production systems
Experience managing internet-facing eServices or similarly business-critical services
Practical experience with AWS and/or GCC cloud environments
Working knowledge of Singapore Government ICT policies, IM8 requirements and security/compliance controls
Experience managing IT/security audits and driving findings from identification through remediation and closure
Experience with authentication and identity integrations, such as Active Directory, Singpass and/or Corppass
Experience with payment gateway or electronic payment integrations, preferably involving banks, payment service providers and payment methods such as GIRO and PayNow
CAT 2 Security Clearance
Critical Systems Operations & Service Continuity
Own day-to-day operational management of CSP/CPG production systems, including service availability, operational issues, planned maintenance and coordination of recovery actions.
Coordinate management of incidents, problems, changes and service requests, ensuring issues are assigned, tracked and driven through to closure within stipulated SLAs.
Manage dependencies and downstream impacts across internet-facing MOM eServices and coordinate stakeholders to mitigate service disruptions.
Coordinate AWS/GCC hosting and infrastructure matters with relevant technical teams and vendors, including capacity, access, monitoring, networking and infrastructure changes.
Drive business continuity and operational readiness, with the objective of preventing unplanned downtime outside approved maintenance periods.
B. Vendor, Contract & Financial Management
Manage external vendors responsible for application and infrastructure services, including performance, service levels, deliverables, defects, CRs and SRs.
Challenge and validate vendor proposals, estimates, implementation approaches and deliverables to ensure they are complete, fit for purpose and delivered within agreed scope, quality and timeline.
Plan and monitor project and operational budgets, expenditure, quotations and service requests; identify variances and escalate financial risks early.
Coordinate contractual governance, service reviews and performance escalations, including follow-up on outstanding vendor commitments and corrective actions.
C. Security, Audit & Compliance
Coordinate security, compliance and audit activities affecting CSP/CPG, including evidence collation, response preparation, remediation tracking and closure of findings.
Ensure identified security vulnerabilities, access-control issues, configuration gaps and other compliance findings are assigned owners, tracked to completion and escalated where required.
Apply relevant Singapore Government ICT and IM8 requirements in the planning and management of system changes and operational activities.
D. Project Delivery & Governance
Develop and maintain project plans, schedules, dependencies, resource plans, risk registers and issue logs for assigned initiatives.
Lead cross-functional delivery involving application teams, infrastructure/cloud teams, security teams, vendors and business stakeholders.
Coordinate requirements, UAT, deployment, transition and post-implementation activities, ensuring deliverables meet agreed scope, timeline and quality expectations.
Prepare project status reports, governance papers, management updates and executive dashboards, highlighting decisions required, key risks, issues and recovery actions.
Apply appropriate Agile and/or Waterfall practices according to the nature and complexity of the work.
E. Continuous Improvement & Operational Readiness
Identify opportunities to improve operational processes, service quality, resilience, monitoring and vendor delivery through data, lessons learnt and analysis of recurring issues.
Proactively identify risks and dependencies before they affect production services, project milestones or committed deliverables.
Maintain up-to-date operational documentation, contacts, procedures and escalation arrangements required for effective service management.