Role summary
Support the Restaurant Manager in running daily floor operations at Kenmaki Aeon Midtown, supervising service staff and ensuring a consistent guest experience.
Key responsibilities
- Supervise daily floor and kitchen coordination during assigned shifts, ensuring smooth service flow
- Ensure service standards, food quality, cleanliness and hygiene are consistently maintained
- Lead shift briefings, assign stations and manage staff breaks and coverage
- Assist with staff scheduling, onboarding and on-the-job training of new hires
- Monitor stock levels, conduct stock takes and raise orders when supplies run low
- Step in to serve, cashier, expedite orders or cover any station during busy periods or staff shortages
- Handle guest concerns on the floor and escalate unresolved issues to the Manager
- Enforce SOPs, hygiene and safety standards, and report non-compliance
- Support opening/closing procedures, cash handling and daily sales reporting
- Monitor staff performance during shifts and provide feedback to the Manager
- Identify and flag equipment or facility issues for maintenance
Requirements
- At least 1–2 years' experience as a supervisor or team lead in F&B, QSR or retail
- Able to lead a small team and stay composed during peak hours
- Basic computer/POS literacy
- Willing to work shifts, weekends and public holidays
- Good communication and problem-solving skills
Benefits
Pay: RM3,200.00 - RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person