全职 IT Helpdesk - Onsite Support 工作, 薪水 up to MYR 3,500, Xetron Solutions Federal Territory 公司招聘中 - Ricebowl

Job Responsibilities

• Provide Level 1 and Level 2 IT support through the ticketing system, phone, email, remote support tools, and onsite support.
• Diagnose and resolve hardware, software, operating system, network, printer, and application-related issues.
• Provide onsite technical support for desktops, laptops, printers, POS systems, and other IT equipment.
• Install, configure, maintain, and troubleshoot computer systems and software.
• Provide technical support for Windows OS, Microsoft Office, email, user accounts, and common business applications.
• Troubleshoot basic network connectivity issues involving Wi-Fi, LAN, IP, DNS, and routers.
• Manage support tickets by logging, updating, prioritizing, and following up on requests according to agreed SLA requirements.
• Escalate complex or unresolved technical issues to senior IT teams, vendors, or relevant support teams when required.
• Assist with system updates, patches, maintenance activities, and IT equipment setup.
• Maintain accurate documentation of troubleshooting procedures, resolutions, and IT assets.
• Assist with IT equipment inventory and asset tracking.
• Provide basic technical guidance and assistance to end users.
• Participate in scheduled maintenance, standby duties, or shift support when required.
• Perform other IT support duties assigned by the Team Lead or Manager.

Job Requirements

• Possess a Diploma or Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 1–3 years of experience in IT Helpdesk, Technical Support, Desktop Support, or Onsite IT Support.
• Fresh graduates with relevant IT knowledge or internship experience are also welcome to apply.
• Good knowledge of Windows OS, Microsoft Office, computer hardware, and peripherals.
• Basic knowledge of networking concepts such as IP, DNS, LAN, Wi-Fi, and routers.
• Experience with ticketing systems and remote support tools will be an advantage.
• Experience in supporting POS systems or retail IT environments is an added advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills.
• Ability to handle multiple support requests and prioritize tasks effectively.
• Ability to work independently as well as within a team.
• Willing to provide onsite support and travel to client/user locations when required.

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Are you willing to work in shifts?
• Can you start immediately?

Work Location: In person