Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand
Support the design and implementation of infrastructure solutions that adhere to current architecture standards
Lead the design installations, system migration and integration
Lead the testing and handover of implemented infrastructure solution
Support delivery of optimal infrastructure operations
Create documents on administration, installation, configuration and troubleshooting
Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment
Support the development of report on infrastructure capabilities and limitations
Perform activities related to ongoing maintenance of network infrastructure
Assist with the implementation of agreed infrastructure changes and maintenance routines
Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
Perform ongoing tuning and optimisation of network infrastructure hardware and software components such as updates and upgrades
Participate in infrastructure development activities
Assist with infrastructure testing and implementation
Gather performance and data usage statistics for capacity planning and reporting
Assist with piloting of new tools, technologies, and/or processes
Support problem/issue identification and resolution
Escalate problems/issues
Support simulation of user problems to resolve operating difficulties
Diagnose problem source through discussions with users
Recommend system modifications to reduce user problems
Support planned maintenance events, system backup processes and disaster recovery drills
Support implementation of preventive solutions
Manage vendors & external parties to ensure deliveries & SLA
Requirements
Bachelor in Computer Engineering or equivalent with 3 years experience in Network Adminstration, IT network infrastructure, monitor network performance and incident management
Minimum CCNA, CCNP preferred.
ITIL v3 / 4 certified
Strong Stakeholder and Vendor management
Experience supporting tech refresh or new facilities implementation will be added advantage
Strong understanding of Network Technologies both in Wired and Wireless
Experience in Network Products like Cisco Switches, NAC, WLC and F5