全职 Service Desk Engineer 工作, 薪水 up to SGD 2,000, U3 INFOTECH PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Key Responsibilities

• Provide first-level (L1) desktop and basic network support.

• Handle and resolve customer service requests using relevant tools and systems.

• Log and validate all customer contacts in the call-handling database.

• Manage service requests from start to resolution.

• Provide customers with regular updates on the status of their requests.

• Complete appropriate follow-up actions.

• Escalate issues according to established procedures and timelines.

• Handle customer concerns professionally and work toward mutually satisfactory outcomes.

• Support operations according to a 24×7 roster.

Requirements

• Basic knowledge of desktop and network support.

• Strong skills, with the ability to communicate effectively with both technical and non-technical users.

• Customer-focused mindset with prior customer service experience preferred.

• Strong problem-solving and follow-up skills.
  

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