全职 Boutique Manager 工作, 薪水, Atomic Recruitment SEA Federal Territory 公司招聘中 - Ricebowl

About The Company:

Our client is a globally recognized leader in the luxury industry. With a strong heritage of craftsmanship, innovation, and excellence, they are dedicated to creating exceptional experiences for its discerning clientele worldwide. They operate across major international markets, the organization offers a dynamic and collaborative environment where talented individuals are empowered to grow their careers, develop leadership capabilities, and contribute to the success of world-class luxury brands.

Role Overview:

You will be leading a high-performing team within a prestigious luxury retail environment. This role is ideal for an ambitious retail leader who thrives on delivering exceptional client experiences, driving commercial performance, and building long-term client relationships.

As the Boutique Manager, you will be responsible for overseeing all boutique operations, inspiring your team to achieve excellence, and ensuring the highest standards of service, presentation, and brand representation.

Key Responsibilities:

Commercial Performance

• Drive boutique sales performance and consistently achieve retail targets and KPIs.
• Develop and execute business action plans to maximize revenue opportunities.
• Monitor sales trends, client purchasing patterns, and market opportunities.
• Ensure effective management of boutique profitability and operational efficiency.

Client Experience & CRM

• Deliver an exceptional luxury client experience that exceeds expectations.
• Foster a client-centric culture with a strong focus on relationship building and retention.
• Develop and implement strategies to recruit new clients while strengthening existing relationships.
• Leverage CRM tools to drive client engagement, appointments, events, and repeat business.

Leadership & Talent Development

• Lead, coach, motivate, and develop a team of luxury retail professionals.
• Create a high-performance culture focused on excellence, accountability, and collaboration.
• Conduct regular coaching, performance reviews, and succession planning.
• Recruit and onboard top talent to support business growth.

Boutique Operations

• Oversee all daily boutique operations, ensuring smooth and efficient execution.
• Maintain the highest standards of visual merchandising, boutique presentation, and luxury service.
• Ensure compliance with company policies, operational procedures, and security standards.
• Manage inventory accuracy, stock levels, and after-sales service processes.

Brand Representation

• Act as an ambassador for the Brand, embodying its values and heritage.
• Ensure the boutique consistently delivers a world-class luxury retail experience.
• Partner with internal stakeholders to support marketing initiatives, events, and client engagement activities.

Key Criteria:

• Minimum 5 years of management experience within luxury retail, premium retail, hospitality, or customer-centric industries.
• Proven track record in leading teams and achieving sales targets.
• Strong commercial acumen and entrepreneurial mindset.
• Exceptional clienteling and relationship-building skills.
• Passion for luxury retail, craftsmanship, watches, jewellery, fashion, or lifestyle brands.
• Strong leadership, communication, and interpersonal skills.
• Experience using CRM tools and retail performance metrics is an advantage.
• Ability to thrive in a fast-paced, high-expectation environment.

Why Join My Client?

• Opportunity to lead a flagship luxury retail environment.
• Exposure to an internationally renowned luxury Maison.
• Competitive compensation and performance incentives.
• Structured career progression and leadership development opportunities.
• Collaborative and high-performance culture.