全职 Spa Front Desk Officer - Receptionist 工作, 薪水 up to MYR 3,000, Kori Spa And Wellness Federal Territory 公司招聘中 - Ricebowl

We are looking for a receptionist for our newly opened spa in the heart of KL to be a part of our team. He/She is to make a warm and professional first impression to guests, manage appointments efficiently, handle customer inquiries, and ensure smooth daily front desk operations while delivering excellent customer service. If you're someone who likes to interact with customers, learn new things and grow your career, this is the job for you. We are dedicated to grow our team professionally.

1. Guest Reception & Customer Service

• Welcome guests in a friendly, professional, and courteous manner.
• Assist guests with check-in and check-out procedures.
• Explain spa services, packages, promotions, and membership programs.
• Address guest inquiries, concerns, and feedback promptly.
• Ensure a comfortable and pleasant guest experience throughout their visit.

2. Appointment Management

• Schedule, confirm, amend, and cancel spa appointments.
• Monitor daily booking status and optimize appointment utilization.
• Send appointment reminders to reduce no-shows.

3. Front Desk Operations

• Maintain a clean, organized, and professional reception area and the spa.
• Handle incoming phone calls, WhatsApp messages, emails, and walk-in inquiries.
• Process customer registration and maintain accurate guest records.
• Ensure confidentiality of customer information.

4. Sales

• Recommend suitable treatments, packages, and retail products.
• Promote ongoing spa promotions and loyalty programs.
• Achieve assigned sales and booking targets.
• Encourage repeat visits through professional customer engagement.

5. Cashiering & Payment Processing

• Collect and process payments via cash, card, e-wallet, or other methods.
• Issue invoices and receipts accurately.
• Reconcile daily sales and cash collections.
• Report payment discrepancies to management.

6. Administrative Support

• Prepare daily appointment schedules and reports.
• Maintain customer databases and filing systems.
• Monitor inventory of reception supplies and retail products.
• Assist with stock ordering and inventory tracking when required.

7. Coordination with Spa Team

• Liaise with therapists regarding appointment schedules and customer requests.
• Communicate special customer requirements, preferences, or health concerns.
• Support smooth operational flow between front desk and treatment areas.

8. Compliance & Hygiene

• Adhere to spa policies, procedures, and service standards.
• Ensure reception and waiting areas meet cleanliness and hygiene requirements.
• Follow health, safety, and customer privacy guidelines.

Key Requirements

• Minimum SPM or equivalent.
• Previous experience in a spa, wellness center, hotel, or customer service environment is preferred.
• Good communication and interpersonal skills.
• Basic computer proficiency (Microsoft Office, POS systems, booking software).
• Professional appearance and positive attitude.
• Ability to work weekends, public holidays, and shifts.

Benefits

• Basic pay RM 2,000-3,000
• SOCSO, EPS, EIS
• Hostel provided
• Commission on customers served

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Professional development

Work Location: In person