全职 Duty Manager 工作, 薪水 up to MYR 2,600, AVILLION CAMERON HIGHLANDS Pahang 公司招聘中 - Ricebowl

Duties and Responsibilities

· Conduct daily FO briefing at 14:45hrs.

· Read Log Book and check e-mail for new info and message.

· Monitor Change shift procedure followed by FOA.

· Check Arrival of the day. FIT’s, VIP’s and Groups.

· To Inspect VIP’s Room and any special arrangement. To ensure room setup accordingly and the Fruit Basket, Welcome card and others placed in the room.

· To monitor Master Key movement.

· To monitor and assist Front Desk when needed. Especially during peak period.

· To follow up all Due-Out guest and expected Departure guest. Any Late c/out and extension stay must collect the additional and Additional Deposit.

· To welcome and usher VIP’s guest to the room.

· To handle matters related to proper billing and investigate if any discrepancies.

· To attend and assist guest complain. And responsible to prepare Incident report and checking on the complains.

· To assist guest when they facing problem to enter their room and safety box locked.

· To be thoroughly familiar with Hotel Policies, procedure and practices concerning in particular, reservations, room assignment, baggage handling, housekeeping method, restaurant and room charges on guest bills, credit and security.

· To be familiar with cashiering system.

· To monitor guest credit limit. To ensure deposit sufficient and need to collect additional when necessary.

· To closely monitor Non-Guest folio for any pending payment or A/R number. To follow up with the Person concern (sales/account) and to do settlement a.s.a.p.

· To check Guest Registration Card. To ensure all guest particular was updated without fail and sufficient deposit collected by FOA.

· To check cashier closing every shift. To ensure all transaction posted to the correct Folio and Room number. Any discrepancies to seek advice from FOM for next action.

· To maintain a close working relationship with all Department.

· To advice FOM on staff manning. M.C, Lateness, Absent and EL.

· To emphasise all staff to follow Hotel Policies, Hotel Grooming and Appearance Standard.

· Conduct on Job Training for FO staff.

· To do Stock checking on Front Office Store Items and Stationary.

· To report any irregularities to FOM.

· Always Emphasis to all FO Personnel, to delivered higher standard of Customer service.

· To perform any other duties as directed by FOM and Hotel management.

Job Types: Full-time, Permanent

Pay: RM2,200.00 - RM2,600.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Parental leave
• Professional development

Experience:

• Front Office: 3 years (Preferred)

Work Location: In person