全职 Housekeeping Coordinator 工作, 薪水 up to SGD 2,870, CAPELLA HOTEL, SINGAPORE Central Region (Singapore) 公司招聘中 - Ricebowl

Position Overview

The Housekeeping Coordinator is responsible for the smooth administration of the Housekeeping Office, ensuring efficient communication, coordination of daily operations, and accurate maintenance of departmental records. The individual serves as the central point of contact for all internal housekeeping communications and supports the operational team in delivering exceptional guest service.

The Role

Housekeeping Operations

Allocate and distribute daily room assignments to Room Attendants and Housekeeping Runners for each shift

Coordinate daily room status, including arrivals, departures, stayovers, back-to-back rooms, and priority cleaning

Monitor and track VIP arrivals, in-house VIP rooms, and special guest requests, ensuring timely communication with Supervisors and Room Attendants

Manage daily traces by assigning them to the appropriate team members and ensuring timely completion and closure

Monitor rooms displaying "Do Not Disturb" (DND) signs and follow hotel procedures

Operate and maintain housekeeping systems including Opera Cloud & Knowcross

Raise Glitches when required

Serve as the primary contact point for all internal telephone calls to the Housekeeping Office

Record, relay, and follow up on all guest and departmental requests promptly and accurately

Coordinate and communicate work orders with the Engineering Department and other relevant departments

Safeguard, issue, collect, and maintain accurate records of all housekeeping keys and PTTs

Inspect rooms for cleanliness and readiness for arrival guests in accordance with organisational standards

Administration & Documentation

Manage all Lost & Found processes, including receiving, recording, storage, release to owners, and disposal in accordance with hotel policy

Maintain accurate housekeeping files, records, and operational documentation

Print, file, and archive all required daily reports

Update and maintain the Housekeeping Office whiteboard

Ensure sufficient stock of housekeeping forms and administrative supplies

Clear and archive outdated reports monthly in accordance with the hotel's record retention policy

Talent Profile

Prior experience as Hotel Housekeeping with administrative and secretarial duties

Basic computer literacy and familiarity with hotel management systems
CAPELLA HOTEL, SINGAPORE