全职 IT MANAGER 工作, 薪水, Sutera Sanctuary Lodges Sabah 公司招聘中 - Ricebowl

About us

Sutera Sanctuary Lodges is a distinguished hospitality provider committed to delivering exceptional guest experiences in one of Malaysia's most breathtaking locations. Our lodges combine luxury, comfort and sustainability, creating memorable retreats for travellers seeking tranquillity and adventure. We pride ourselves on our dedicated team, innovative approach to hospitality, and our commitment to operational excellence across all areas of our business.

About the role

We are seeking an experienced IT Manager to join our management team at Sutera Sanctuary Lodges in Kota Kinabalu, Sabah. This is a full-time position based on-site in Kota Kinabalu, where you will take a strategic leadership role overseeing all aspects of our information and communication technology infrastructure and operations. As IT Manager, you will be responsible for ensuring our technology systems support our business objectives, enhance guest experiences and maintain the security and integrity of our digital assets. This role is pivotal to the success of our lodge operations and directly contributes to our competitive advantage in the hospitality sector.

Key responsibilities

• Developing and implementing comprehensive IT strategies and policies aligned with the lodge's business objectives and growth plans

• Managing and overseeing the IT infrastructure, including networks, servers, databases and cloud systems to ensure optimal performance and reliability

• Leading a team of IT staff, providing technical direction, mentoring, performance management and professional development opportunities

• Managing IT budgets, procurement and vendor relationships to ensure cost-effectiveness and quality service delivery

• Implementing and maintaining cybersecurity measures, data protection protocols and compliance with relevant regulations and industry standards

• Supporting guest-facing systems and property management software to enhance operational efficiency and guest satisfaction

• Overseeing regular system maintenance, updates, backups and disaster recovery planning to minimise downtime and data loss

• Troubleshooting complex technical issues and providing strategic solutions to support business continuity

• Collaborating with other departments to identify technology needs and implementing solutions that add value to lodge operations

• Staying current with emerging technologies and industry best practices to keep the lodge's IT capabilities competitive

What we're looking for

• Bachelor's degree in Information Technology, Computer Science, Management Information Systems or a related field, or equivalent professional experience

• Minimum 7-10 years of IT management experience, preferably in the hospitality or service industry

• Proven track record of leading and managing IT teams effectively

• Strong knowledge of IT infrastructure, including networks, servers, cloud systems and cybersecurity best practices

• Experience with hospitality-specific software solutions

• Excellent project management skills with the ability to manage multiple initiatives simultaneously

• Strong problem-solving abilities and a proactive approach to identifying and resolving technical issues

• Excellent communication and interpersonal skills, with the ability to translate technical concepts for non-technical stakeholders

• Knowledge of data protection regulations, compliance standards and industry security requirements

• Microsoft certifications (MCSE, MCSA) or equivalent professional certifications are advantageous

• Experience in business continuity and disaster recovery planning is preferred

• Familiarity with virtualisation technologies and infrastructure-as-a-service (IaaS) solutions is a plus

What we offer

At Sutera Sanctuary Lodges, we believe in investing in our employees' professional growth and wellbeing. We offer a competitive remuneration package commensurate with experience, comprehensive health and wellness benefits, and opportunities for continuous learning and career development. You will work in a collaborative, innovative environment where your contributions are valued and recognised. We provide flexible working arrangements where appropriate, professional development support to enhance your skills and qualifications, and a vibrant workplace culture that celebrates diversity and inclusion. As part of our management team, you will enjoy networking opportunities within the hospitality and technology sectors, and the satisfaction of working for an organisation committed to excellence and sustainable practices.

Apply now

If you are a skilled IT leader with a passion for leveraging technology to drive business success in a dynamic hospitality environment, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience and achievements, and any professional certifications to our Human Resources department. Join Sutera Sanctuary Lodges and play a key role in shaping our technological future whilst working in one of Malaysia's most beautiful locations.