全职 L2 IT System Engineer (Onsite) 工作, 薪水, Xcon Technology Solutions Johor 公司招聘中 - Ricebowl

Pay: RM2,800.00 - RM3,800.00 per month

Job description:

Xcon is the outsourced IT department for SMEs across Malaysia and Singapore. This role is our face at the client site. You handle what reaches you from L1, you keep client environments healthy, and you escalate to backend only when it genuinely needs L3.

Split roughly between client sites and our office. You need to be comfortable in both.

What you will do

• Own day-to-day support tickets end to end in Jira Service Management. First-time fix where possible, clean escalation where not.
• Scheduled onsite visits: preventive maintenance, health checks, hardware and network issues, user support.
• Deploy and maintain endpoints, servers, printers, switches, access points, and CCTV or door access where the client uses it.
• Administer Microsoft 365 and Entra ID: users, licences, mailboxes, shared resources, basic security policies.
• Monitor alerts from our RMM stack and act on them before the client calls.
• Keep client documentation in IT Glue current after every change. Undocumented work is unfinished work.
• Be the client's contact on site. Explain plainly, set expectations, follow up.

Requirements

• 2+ years in IT support, systems, or managed services
• Windows 10/11 and Windows Server basics, Active Directory, Microsoft 365 administration
• Networking fundamentals: TCP/IP, DNS, DHCP, VLAN, VPN, and basic firewall work
• Hardware troubleshooting on desktops, laptops, and servers
• Ticketing discipline. You update tickets as you work, not at the end of the day
• Working rights in Malaysia, own transport and valid licence, willing to travel to client sites in Johor and occasionally Singapore
• Conversational English and Bahasa Malaysia. Mandarin is an advantage with our client base

Nice to have: MSP or IT vendor background, Fortinet or Sophos or Microsoft certifications, PowerShell scripting, backup and DR exposure.

Job Type: Full-time

Language:

• Mandarin (Required)
• English (Required)

• Work Location: In person