全职 Senior Customer Service Executive 工作, 薪水, Worldwide Business Research (WBR) 公司招聘中 - Ricebowl

Who are we?

Worldwide Business Research (WBR) is a world leader in large-scale Summit and Conferences, and part of the PLS group, one of the world's leading providers of strategic business intelligence with 16 offices worldwide. Every year over 10,000 senior executives from Fortune 1000 companies attend over 100 annual conferences, a true "Who’s Who" of today’s corporate world across the Asia, ANZ, North America and UK/Europe.

What will you be doing (Role Description)

Our Senior Customer Service Executive is a full-time, hybrid role based in Singapore, with flexibility for some work-from-home arrangements. Reporting to our Head of Operations, this position is responsible for total management of customer inquiries across multiple channels, providing timely and accurate information about events, registrations, and services, and ensuring a positive experience throughout the customer lifecycle.

Day-to-day tasks include:

• Process paying delegate sales registrations, including invoicing and payment processing.
• Event Guest, Sponsor, Speaker registrations: process pre-orders & send confirmation email.
• Leveraging our Oracle system, you will oversee setting up of event codes and pricing grids.
• Assist our Finance with delegate payment follow ups.
• Send out full event venue details, pre-registration and reminder emails before each event.
• Attend to all customer enquiries and maintain good customer experience.
• Handle customer inquires, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and help uphold WBR’s reputation for high-quality customer care.

Specific Small and LSE Events support:

• Prepare event holding slides.
• Pre-event support: generate badge list, liaise with print vendor for on time delivery of badges and event materials.
• Onsite (Hotels/Venues) event support as required by the Ops team.
• Post-event support: cancelling of no-shows in the Oracle system, cleaning up and updating data of delegate registrations.

Qualifications

• Strong Customer Service & Support skills, including handling inquiries, resolving issues, and escalations.
• Experience in Customer Service Management & Satisfaction, with a focus on improving processes and retention.
• Excellent Interpersonal Skills, with the ability to build rapport, communicate clearly, and collaborate effectively across diverse teams.
• Experience in a senior or lead customer service role, ideally within events, conferences, or B2B services.
• Proficiency with CRM systems, ticketing tools, and standard office software; comfort working with data and reports.
• Strong organizational and time management abilities, with attention to detail and a solutions-focused mindset.
• Ability to work effectively in a hybrid environment in Singapore, balancing on-site collaboration with remote work.
• Relevant diploma or degree in business, communications, or a related field; additional training in customer service or contact center operations is an advantage.

Benefits include:

• Medical & Dental insurance, post probation.
• Opportunity to attend our APAC based events.
• Training & Upskilling.
• Singapore CBD-located office.