全职 Housekeeping Coordinator 工作, 薪水, Kimpton Hotels & Restaurants WP Kuala Lumpur 公司招聘中 - Ricebowl

Housekeeping Coordinator

Welcome to the Kimpton Naluria Kuala Lumpur family.  Now that you are part of our family, let’s explain the role you will play. 

Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.

WHAT WILL I ACTUALLY BE DOING?

Our hotel is only as good as the people it employs; that’s why we picked you. You’re efficient, meticulous by nature, passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways. You are just a perfect fit for us in this role.

You've proven you can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow.

You’ll be working with a friendly, motivated team who you will recruit and lead with your distinctive style and work with them to develop their full potential and ensure everyone provides genuine heartfelt care to our guests.

Regarding the role, it’s as the job title says really, you are responsible for keeping our ‘house’ clean and tidy. You are responsibility for the whole team that ensure the ultimate comfort for our guests.

You will need to use your great communication skills and build strong relationships with the other teams to ensure our guests stay is seamless and effortless.

Your day-to-day: Other duties may be assigned as needed.

Responsibilities include but are not limited to the following:

·       To ensure efficiency in its performance by providing reliable information relayed from other department outside callers and highly responsible in doing necessary follow-ups.

·       To assist in administration for housekeeping operations.

·       Maintain proper communication, coordination with guest, employee outside/inside department particularly Front Office, Engineering and Security.

·       To provide a courteous and professional service at all times.

·       To maintain good working relationships with your own colleagues, and all other departments.

·       To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.

·       To always maintain a high standard of personal appearance and hygiene.

·       To have a complete understanding of the hotel's employee handbook and adhere to the regulations contained within.

·       To carry out any other reasonable duties and responsibilities assigned.

·       As the center of communication, responsible for receiving incoming calls from guests, in/out of department and conveying it through proper channel.

·       Log down all information received with the name of the caller and information.

·       Communicate with people concerned on matters of the hotel, especially guestrooms, public area, linen and laundry sections.

·       Receives the arrival and departure lists from FO/Sales and inform the Executive Housekeeper, Assistant Executive Housekeeper and supervisor assigned in the area.

·       Write down in the logbook all unusual things such as:

Ø  Sick call

Ø  Guest instructions / requests etc.

Ø  Extra items issued to the guest and other items loaned out

·       Passes on all information from other departments to the person concerned.

·       Issues / receives floors and public area keys and make sure that the issuance / return control logbook is signed by the person concerned.

·       Performs other duties that may be assigned to him / her by the superior.

·       Take full responsibility on Lost & Found and Lost and breakage report

·       Prepare Housekeeper’s report and input into computer all room status report provided by the floor personnel.

·       Daily to submit discrepancy report to Front Office and Finance

·       Record all incoming and outgoing calls in the logbook.

·       To do items inventory and keep report to Supervisor and superior level

·       To take full response on purchasing items for all area of department or assigned by the superior level

·       Assign attendees from housekeeping to attend training arrange by HR/L&D

·       Keep track and record down all housekeeping team member’s leave records and review with HR on monthly basis:

Ø  Annual Leave

Ø  Public Holiday

Ø  Sick Leave

Ø  Unpaid Leave

Technical Responsibilities

·       To attend to guests’ needs and complaints properly.

·       Responsible for the cleanliness of your own work area.

·       To arrange baby-sitting requests.

·       Keep files and records in good order to enable you to locate information as requested.

·       To provide service and information to hotel guests.

·       To check and endorse on master key control chart to incoming service coordinator.

·       Relays special instructions of guests to concerned floor personnel and follows-up until work is done.

·       Records daily activities and events in his/her logbook for the Exec. Housekeeper, Asst. Housekeeper and Supervisors information.

·       Coordinates with floor supervisors, room attendants. all blocking, rushed rooms and necessary information related to the housekeeping operations.

·       Establish priorities of work and repairs to be done and constantly follow-up until work is completed.

·       Centralize and control all extra items on loan to guests and coordinate same to the floor personnel with proper records.

·       Files reports like discrepancy report, fit, group blocking, complementary order, GSA assignment sheet and housekeeping status report.

·       Assist in the lost/found section in the absence of secretary in charge.

·       Prepares housekeepers report and update room status in the computer.

·       By the way she presents herself both on the telephone and in person she plays an important role in creating an excellent image of the Hotel.

·       To be ready and responsible when assigned, to perform any other duties as required from time to time by the team leaders

·       All employees are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

·       All employees may be assigned to other duties in the hotel as and when required by business levels.

It’s a physical role and although there are the usual meetings, briefings and of course emails to check, you will be on your feet most of the day out and about chatting with your guests and your team, so fitness will be key for you, although reasonable adjustments will be made where we can. We would love it if you were multi-lingual, but it’s not essential.

WHAT WE’RE LOOKING FOR

A focused and dedicated individual with a passion for service, a strong sense of integrity, and the personality, creativity, and drive to continuously improve and contribute to the success of the housekeeping team. S 

WHAT WE NEED FROM YOU

• Diploma or certificate in hospitality management or a related field is preferred.

• Previous experience in a housekeeping or administrative support role, preferably in a hotel or hospitality environment.

• Proficiency in hotel systems, including Property Management Systems (PMS) and housekeeping software (e.g., Opera, HotSOS, Knowcross).