Job Summary
The General Manager is responsible for the overall management, profitability, and performance of the restaurant. The role leads the management team, oversees all key departments, and ensures that operational, financial, service, and business objectives are achieved.
Responsibilities
Oversee the restaurant’s overall business and operational performance to meet financial and service goals
Lead and manage department heads across Operations, Kitchen, Bar, and Service teams to ensure cohesive team performance
Monitor revenue, expenses, budgets, food costs, manpower costs, and profitability to maintain financial health
Develop and implement strategies to increase sales, customer traffic, and overall business growth
Ensure consistent operational standards in food quality, customer service, cleanliness, and restaurant processes
Plan manpower needs, recruit staff, develop employee skills, evaluate performance, and implement retention strategies
Maintain high service standards and effectively manage significant customer feedback or service issues
Control purchasing, inventory levels, wastage, and evaluate supplier performance to optimize costs
Coordinate marketing promotions, events, partnerships, and initiatives to expand the customer base
Ensure compliance with food safety, licensing, employment, and workplace safety regulations
Provide regular business, financial, and operational performance reports to the Director
Execute business plans and initiatives as established by the Director to achieve strategic objectives
Preferred competencies and qualifications
Diploma or Degree in Hospitality, Business Management, F&B Management, or related field preferred
At least 5 years of relevant F&B experience, including managerial roles
Strong knowledge of restaurant operations and financial management
Proven leadership and people-management capabilities
Strong commercial awareness with ability to manage costs and profitability
Excellent communication, problem-solving, and decision-making skills
Ability to work in a fast-paced restaurant environment
Willingness to work flexible hours when required