全职 Customer Service Operations Associate (Mandarin Speaker) 工作, 薪水, Keysight Technologies 公司招聘中 - Ricebowl

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

This role would be a contract position with possibility of conversion upon management discretion.

Responsibilities

Order Management (Sales)

Order Acceptance And Order Entry

• Ensure pricing and discounts are accurate in formal quotation
• Be updated on sales, marketing and promotion program and administer these accordingly
• Follow-up on outstanding quote issues and take ownership for customer satisfaction in assigned area.
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
  
  

Order Management

• Negotiate with Field/Customer and Division to establish committed delivery date.
• Proactively manage order to meet committed delivery date and any special delivery requirement.
• Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered
• Establish and maintain effective lines of communication with Account Managers, management, business, and cross-functional teams to resolve customer order related issues.
  
  

Qualifications

Competencies

• Communication skill (written & read) in customer language (English & Mandarin)
• Capability to handle multiple tasks and responsibilities.
• Ability to work in a fast-paced environment
• Usage of standard approaches to simple problem resolution
• Basic escalation management skills
• Basic IT /technology knowledge
  
  

Others

• Bachelor Degree or University Degree or equivalent. No prior customer service experience required.
• Qualified candidates are welcome
• Due to business needs, the staff might need to follow specific country holiday and also working hours instead of Malaysia Public Holiday/Working Hour.
  
  

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***