全职 L1 Application Support 工作, 薪水 up to MYR 7,300, Agensi Perkerjaan Career360 Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

• Perform Application Daily Health Check
• Application performance monitoring/Event management using Dynatrace tool
• Perform first contact resolution (FCR) for specific Request or Incident if applicable
• Incident triage and logging application issue via SNOW and route it to the proper technical resolving team
• Initial assessment of service Requests and Incidents including update of details of the requests in the SNOW ticket system
• Ensure completeness of information (i.e. description of issues, screenshots, etc) when issues are logged in order to facilitate investigation and resolution of concerns
• Monitor status until closure of Request or Incident in the SNOW ticket system
• Prepare accurate and timely report (scheduled and ad hoc requests)
• SOP-based troubleshooting & resolution of Incident or Request
• Perform post production implementation verification
• Monitor the status of the Application BAU requests which covers the following:
• Ad-hoc Data Extract
• Data/Reference Setup (SOP based)
• Inquiries and other BAU request related to any Business Application
• Develop and maintain documentation (e.g. ASC L1 operation manual, SOP, KT doc etc)
• Support Service Desk activities
• Batch monitoring and operation which covers the following:
• Execute batch job as per the job task sheets
• Ensure all the batch jobs are executed from agreed start date/time and in correct sequence
• Monitor the batch process status and ensure all jobs are completed without any error and within agreed timeline/duration.
• Escalate batch process issue to relevant support team for further investigation and next steps
• Update and maintain the batch process records

Requirements:

• Bachelor's degree, preferably in computer science or information systems, or equivalent work experience
• Minimum 4 - 6 years experiences in Application level 1 support and/or batch operation and/or Service Desk support or similar role
• Experience with system monitoring tools and troubleshooting techniques.

Must-Have Skills:

• Technical skills
• SCRIPTING knowledge
• MYSQL/ORACLE DB
• LINUX / Window / Any Other
• WEB SERVERS
• DYNATRACE
• Excellent communication skills in English (written and spoken)
• Proficiency in Bahasa Indonesia, Thai, or Tagalog is considered an added advantage.
• Good analysis, planning and organizing skills
• Strong problem-solving abilities
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities
• Understand and experience in ServiceNow tool

Others:

• Willing to work on shift hours (24 x 7) and work during MY or KL public holiday

Pay: Up to RM7,300.00 per month

Application Question(s):

• Are you okay with a 12 months contract role that is renewable?
• What is your notice period?

Work Location: In person