At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments
Experience in incident management, problem management, release management, root cause analysis and deployment
Understand SDLC and experience working with business users, various IT teams and vendors
Knowledge of web languages (e.g. HTML/CSS, JavaScript)
Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server)
Positive attitude and able to work under pressure
Excellent technical troubleshooting skills
Self-driven, creative and team-oriented person with good interpersonal skill
Sound understanding of the technical aspects of systems integration in an environment with diverse technology
Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required
Possess strong information acquisition, analytical and problem solving skill
Good organization skills and able to work with minimal supervision in a rapidly changing environment
Certification or formal training in ITIL will be an added advantage