Work on network implementation projects at a customer site (maybe construction site) and for day-to-day network support and fixup tasks, perform task at other customer sites if needed;
Handle network issues escalated from customer’s network support team during nursing phase; Suggestions or recommendations to customers;
Network changes, documentation of changes, escalation to vendors, perform eligible image upgrade for network devices bug fixing during project implementation phase;
Faulty hardware replacement work;
Image and firmware upgrade for in scope network equipment;
Change management and problem management;
Requirements:
Degree or above in computer science or equivalent;
At least 5 years of post-qualification IT experience;
At least 3 years of functional/specialty experience in design and/or implementation of network infrastructure(s);
Experience in supporting network devices from different vendors: Routers, Switches, Multi-layer Switches, Firewalls, Local Server Load Balancers, IPSec VPN, SSL VPN, IPS/IDS, Web Application Firewall etc.;
Familiar with network configurations and changes, spanning-tree, dynamic routing protocols, VLANs, DHCP, NAT, ACL, QoS, Metro Network etc.;
Good problem solving, troubleshooting, communication and analytical skills;