Coordinate customer communications and migration activities with internal teams and external vendors.
Monitor and track customer migration progress, follow up on outstanding actions, and escalate issues when necessary.
Prepare weekly and monthly reports, dashboards, and status updates for management.
Support marketing campaigns, customer outreach activities, events, and lead management.
Assist with operational processes, including referral incentive processing and new customer tracking.
Requirements
Diploma or Bachelor's Degree in Business, Marketing, Communications, or a related discipline.
Relevant internship, academic project, part-time work, or volunteer experience involving coordination, administration, reporting, or customer support will be an advantage.
Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
Strong organizational skills with attention to detail and the ability to manage multiple tasks.
Good communication and interpersonal skills, with the ability to work effectively with various stakeholders.