全职 Manager for cleaning service 工作, 薪水 up to SGD 4,500, Bali Employment Agency West Region (Singapore) 公司招聘中 - Ricebowl

1.

Staff Management and Supervision

Hiring and Training

: Recruit, train, and onboard cleaning staff, ensuring they understand cleaning protocols, safety standards, and customer service expectations.

Team Leadership

: Supervise cleaning teams and ensure they are performing their duties efficiently and professionally.

Scheduling and Shift Management

: Develop and manage work schedules, ensuring adequate staffing levels for various shifts and client needs.

Performance Monitoring

: Evaluate employee performance, provide feedback, and take corrective actions when needed.

2.

Quality Control and Service Delivery

Inspections

: Conduct regular site inspections to ensure that cleaning standards are being met and maintain cleanliness and hygiene levels.

Client Satisfaction

: Ensure that all cleaning services meet or exceed client expectations and handle customer feedback or complaints effectively.

Service Customization

: Tailor cleaning services to the specific needs of different clients, whether they are residential, corporate, or industrial.

3.

Operational Management

Inventory and Supplies

: Oversee the procurement, management, and maintenance of cleaning supplies and equipment.

Equipment Maintenance

: Ensure that cleaning tools and machines are in good working condition and arrange for repairs or replacements as needed.

Cost Management

: Monitor operational costs, including staff wages, cleaning supplies, and equipment, to ensure efficient resource utilization and minimize waste.

4.

Compliance and Safety

Regulatory Compliance

: Ensure adherence to local laws and regulations related to health, safety, and environmental standards, including waste management and disposal.

Health and Safety

: Implement and enforce safety protocols to prevent accidents and injuries, such as the proper handling of cleaning chemicals and equipment.

Training on Safety Standards

: Conduct regular training on workplace safety and cleanliness for staff, ensuring compliance with Singapore's Workplace Safety and Health (WSH) regulations.

5.

Client and Relationship Management

Client Communication

: Serve as the primary point of contact for clients, responding to queries, resolving issues, and maintaining positive relationships.

Contract Management

: Manage and renew service contracts, ensuring terms are met and renegotiating as necessary.

Proposals and Negotiations

: Prepare quotations for potential clients, negotiate service terms, and close contracts.

6.

Administrative and Reporting Duties

Reporting

: Maintain records of services rendered, customer feedback, inventory usage, and staff performance.

Budget Management

: Prepare and monitor the cleaning department’s budget, reporting on financial performance.

Documentation

: Keep accurate documentation on cleaning schedules, customer agreements, and any incidents that may arise.

7.

Business Development and Growth

Expanding Client Base

: Actively seek new business opportunities and client referrals to grow the company's customer base.

Trend Monitoring

: Stay updated on industry trends and innovations in cleaning technologies or green cleaning practices, and implement new solutions to improve services.

Skills and Qualifications:
Experience

: At least 3-5 years in a role within the cleaning industry or a related field.

Leadership

: Strong leadership and interpersonal skills to manage teams and build customer relationships.

Organization

: Excellent organizational and time-management abilities.

Problem-solving

: Ability to address and resolve issues effectively, from client complaints to operational inefficiencies.

Communication

: Clear communication skills for interacting with clients, staff, and suppliers.

Technical Skills

: Knowledge of cleaning equipment, supplies, and cleaning techniques.

Compliance Awareness

: Familiarity with the regulatory framework and safety standards in Singapore.