Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.
Coordinate and support internal operational processes and activities related to quality assurance and quality control.
Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.
Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.
Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.
Ensure compliance with ISO standards, customer requirements, and internal quality management systems (QMS).
Prepare and maintain quality reports, documentation, and records related to customer and internal quality matters.
Collaborate with cross-functional teams to improve product quality, process efficiency, and customer satisfaction.