全职 Front Office Executive 工作, 薪水 up to SGD 2,800, Grand Mercure Southeast (Singapore) 公司招聘中 - Ricebowl

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.

Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.

Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.

Understand room status and have knowledge of room’s location, types of room availability and room rates.

Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.

Perform any other duties as may be assigned by the Management from time to time.

Requirements:
At least 2 to 3 years of experience in a similar capacity

Knowledge in Opera is preferred.

Customer oriented with a pleasant disposition

Excellent interpersonal, communication and multi-tasking skills.

Able to work on rotating shifts, weekends and public holiday.

Grand Mercure Roxy Singapore is managed by Accor, the world’s leading hotel operator and market leader in Europe. With more than 145,000 employees in 90 countries globally, we focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides a total and memorable Singapore travel experience!