Job Summary
Provide first-level SAP support, troubleshoot system issues, and ensure smooth SAP operations to support daily business activities.
Job Responsibilities
- Provide first-level support for SAP users by responding to incidents and service requests.
- Troubleshoot and resolve basic SAP issues related to transactions, master data, and reporting.
- Monitor daily SAP operations to ensure system availability and performance.
- Assist users with SAP navigation and standard system functionalities.
- Prepare and maintain user guides, process documentation, and knowledge base articles.
- Communicate with stakeholders on issue status and resolution progress.
Job Authority
- Manage SAP user access based on approved requests.
- Coordinate and work closely with SAP consultants on system-related matters.
Job Requirements
- Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
- Fresh graduates are encouraged to apply, training will be provided.
- Experience in SAP support or ERP systems is an added advantage.
Job-Related Skills
- Basic knowledge of ERP concepts and ERP software, especially SAP.
- Basic knowledge of SQL, reporting tools, or data analysis.
- Understanding of IT support processes and ticket management systems.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work independently and as part of a team.
Pay: RM2,200.00 - RM3,500.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Application Question(s):
- What is the notice period, you are required to serve your current employer?
- What is your expected salary?
Experience:
- IT Executive (SAP): 1 year (Preferred)
Work Location: In person