Design, build, and maintain regular reporting and dashboards to drive business and operational performance monitoring and strategic initiatives.
Conduct deep-dive analyses on customer behavior and operational processes to uncover root causes, explain key performance trends, and evaluate metric shifts.
Develop and deploy automated tools and leverage emerging technologies to optimize operational efficiency, productivity, and service quality.
Partner cross-functionally with key stakeholders to identify operational pain points, align on business logic and metric definitions, and drive targeted outcomes.
Requirements
Bachelor’s degree or above in Business, Finance, Economics, Engineering, Analytics, or a related quantitative field.
Minimum 2 years of relevant professional experience, in analytics, business intelligence, or data-driven operational roles, is preferred.
Strong technical proficiency in SQL and Python or JavaScript for analytical modeling and process automation.
Proven analytical and critical-thinking skills with a track record of translating complex data into actionable business solutions.
Agile mindset with a demonstrated ability to learn quickly, prioritize competing deliverables, and thrive in a fast-paced environment.
Hands-on experience in operational process optimization, workflow automation, or re-engineering is highly advantageous.