全职 Client Manager, Client Management 工作, 薪水, HSBC Global Services Limited Kowloon, Hong Kong 公司招聘中 - Ricebowl

We are currently seeking a high calibre professional to join our team as a Client Manager, Client Management

In this role you will:

Managing, owning and handling the new trade account opening, HSBCnet– Internet Trade Services (ITS) module: post-sales support, and developing and presenting Trade Academy, customer focused training

• Delivers AMH ’s Global Trade Solutions (GTS) CM strategy and operating model, aligned with the global GTS CM target operating model
• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
• Handle, own and resolve clients’ queries, issues and complaints relating to trade account opening, HSBCnet – ITS module and Trade Academy
• Coordinate with Transaction Services staff, Sales, and RMs and other internal / external staff for service performance and issues

• Provide transactional trade advisory to assigned clients, Sales and Relationship Managers (RMs), and provide input to account planning
• Provide supply chain and traditional trade related expert inputs to the clients and internal

To be successful you will need:

• A Bachelor degree preferable in business or related area
• Strong experience in customer service-oriented roles
• Good knowledge of traditional trade products, account opening, and banking facilities
• Strong interpersonal skills and leadership to create a collaborative work environment with a wide variety of business stakeholders
• Ability to work independently and make sound business decisions using good judgment and business sense
• Ability to plan and prioritize effectively with good analytical and problem-solving skills, including the identification of appropriate experts to execute deliverables and business opportunities
• Strong spoken and written English with fluency in Cantonese is preferred