全职 Customer Services Analyst 工作, 薪水 up to MYR 3,000, Mesiniaga Berhad Pulau Pinang 公司招聘中 - Ricebowl

Position: Customer Service Analyst

Location: Bayan Lepas, Penang

Employment type: Contractual

Job Responsibilities:

· Manage task given within the operation hours specified.

· Manage all incoming calls, web or e-mail requests on returns.

· Address and monitor any issues reported.

· Follow up pending requests or receipt until closure.

· Route calls, emails or requests to relevant parties should there be any need for follow-up action by them.

· Collate orders in statistical report, update data and maintenance.

· Managing reports related to the customer.

Job Requirements:

· Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.

· Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.

· Good phone & email communication & interpersonal skills.

· Good English with the ability to speak & read Mandarin.

· Must be able to handle high volume request timely and resolve shipment/ returns issues.

· Good Analytical skills and understanding of complex business processes will be an advantage.

· Minimum 3 years of experience in this role

Working Hours:

· Monday to Friday from 8:00 am to 5:30 pm

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Work from home

Work Location: In person