居家办公 Customer Care Representative 工作, 薪水, Lingble 公司招聘中 - Ricebowl

Customer Care Representative

Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customised online shops. We work with up-and-coming and well-established fashion brands in their domestic markets and brands that sell exciting consumer goods in other industries that want to expand their business outside their home country through e-commerce. We are growing fast and are very excited about changing cross-border e-commerce by making it easier than ever for companies to reach their customers in every corner of the world. At Lingble we look for talent worldwide. We work in an entirely remote environment and have employees in over 20 countries and growing.

We are now looking for a Customer Care Representative who will be part of the rapid growth of the Lingble Customer Care Team. With us, you will be part of a dynamic team in an exciting high-growth technology company where you can develop your career and have many advancement opportunities within Lingble, because at Lingble Customer Care is at the heart of our culture and operations.

We are recruiting for a Customer Service Representative position, mainly covering our Asian time zone shift. You will be working closely with our other customer care members who speak English.

Job tasks:

Provide customer care on social media, chat and email for Lingble’s websites

Follow up on own customer cases promptly

Help with other assigned duties during the downtime of the chat shift

Complete coaching tasks and assessments on time for constant improvement

Assist with upselling

Requirements:

- Business level or above English language skills (Must have)

- Kind, patient, and eager-to-help attitude and personality (Must have)

- Problem-solving skills (Must have)

- Multitasking (Must have)

- Good sense of responsibility and job commitment (Must have)

- Customer service experience (Good to have)

- Experience with HappyFox/Zendesk/Live chat/Magento/Order processing platform (Good to have)

We are looking forward to your applications!

Pay: RM20.00 - RM21.00 per hour

Benefits:

• Work from home

Application Question(s):

• Are you able to commit 20 hours per week and be available from 10am to 6pm Asian time?
• Are you able to start as soon as possible?

Work Location: Remote