- River Valley Central Region (Singapore) Singapore
全职 MANAGER 工作, 薪水 up to SGD 6,000, JAO FAH SERVICES SINGAPORE PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
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职位描述
岗位职责
Lead the Customer Experience function and set direction for customer service operations, service quality and customer engagement.
Develop and maintain service standards, service principles, escalation frameworks, SOPs, response guidelines and service-recovery practices aligned with the brand values, operational realities and customer expectations.
Lead, coach and develop Customer Service Officers and oversee daily customer service operations across omnichannels.
Conduct regular customer service training, refresher sessions and practical workshops for outlet staff.
Develop and maintain service standards, service principles, escalation frameworks, SOPs, response guidelines and service-recovery practices aligned with the brand values, operational realities and customer expectations.
Lead, coach and develop Customer Service Officers and oversee daily customer service operations across omnichannels.
Conduct regular customer service training, refresher sessions and practical workshops for outlet staff.
重要安全守则
申请工作时，切勿提供您的银行或信用卡详细资料。不要转账或完成无关的在线调查问卷。如果您发现可疑内容，请举报此招聘广告。
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