jobs in Lavu Tech Solutions Sdn Bhd

全职 Senior Support Engineer 工作, 薪水, Lavu Tech Solutions Federal Territory 公司招聘中 - Ricebowl

Senior Support Engineer

Lavu Tech Solutions Sdn Bhd

全职

KL City, Federal Territory

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工作地点

  • Kuala Lumpur Federal Territory Malaysia

职位描述

岗位职责

Key Responsibilities

  • Provide Level 2 technical support for hardware and software issues across desktops, laptops, mobile devices, and peripherals.
  • Diagnose, troubleshoot, and resolve end-user technical incidents and service requests remotely or onsite.
  • Deploy, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, scanners, and other peripherals.
  • Provide application support for Microsoft 365, VPN, collaboration tools, and other standard business applications.
  • Perform device imaging, configuration, deployment, replacement, and hardware refresh activities.
  • Ensure end-user devices comply with IT security and compliance standards, including
  • antivirus, patching, encryption, and other security controls.
  • Maintain accurate hardware and software asset inventory, including lifecycle and license tracking.
  • Log, manage, and track incidents, service requests, and changes using ITSM tools such as ServiceNow following ITIL processes.
  • Collaborate with network, infrastructure, security, application, and other IT teams to resolve complex issues and support IT projects.
  • Support system upgrades, migrations, hardware rollouts, software deployments, and other infrastructure initiatives.
  • Coordinate with external vendors and service providers for hardware replacement, software issues, procurement, and technical escalations.
  • Provide guidance and basic technical training to end users on IT systems, applications, and security policies.
  • Identify recurring issues, process gaps, and operational risks and recommend appropriate solutions or improvements.
  • Provide onsite support at secondary sites and warehouses when required by business needs.
  • Participate in operational activities and ensure timely resolution of incidents in line with agreed SLA ITIL processes.
  • Prepare and submit monthly timesheets as the formal record of services delivered.

Required Skills Competencies

  • Strong experience in End-User Computing Desktop Support IT Infrastructure Support.
  • Good knowledge of Windows operating systems, Microsoft 365, VPN, and collaboration tools.
  • Experience with hardware troubleshooting, device deployment, imaging, and configuration.
  • Knowledge of ITSMITIL processes and tools such as ServiceNow or JIRA.
  • Understanding of endpoint security, patching, antivirus, encryption, and compliance
  • requirements.
  • Experience managing IT assets and hardware software lifecycle.
  • Good troubleshooting and problem-solving skills.
  • Ability to work independently in an onsite customer environment.
  • Strong communication and stakeholder-management skills.
  • Ability to collaborate effectively with local and global IT teams and external vendors.
  • Flexibility to travel to secondary sites warehouses when required

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