全职 Technical Support Engineer - Automation Systems 工作, 薪水 up to SGD 4,000, TYSON JAY MANAGEMENT PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

Responsibilities

• Act as the primary technical contact for customers following project deployment.
• Triage customer enquiries and troubleshoot hardware or software issues remotely and onsite.
• Coordinate field engineers for troubleshooting, commissioning and preventive maintenance.
• Collect logs, photographs and technical evidence before escalating complex issues.
• Manage support tickets, priorities and follow-up actions through timely closure.
• Prepare incident reports, maintenance reports, technical updates and meeting records.
• Prepare service and spare-parts quotations with sales, procurement and operations teams.
• Identify recurring issues and work with engineering teams on reliability improvements and project handovers.

Requirements

• Required: Diploma or higher qualification in an engineering discipline.
• Required: At least two years of experience in technical support, after-sales service, field service or industrial automation.
• Required: Strong troubleshooting, customer-management and organisational skills, with willingness to travel to customer sites.
• Preferred: Knowledge of mobile robotics, PLCs, networking, Windows or Linux systems, and electrical or mechanical troubleshooting.

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Tyson Jay Management Pte Ltd | EA Licence No. 24C2479
Ivan Lim | EA Personnel Reg No. R1109856