兼职 Customer Service Assistant 工作, 薪水, INFINITEPAY Perlis 公司招聘中 - Ricebowl

Company Description

Infinitepay is a Malaysia-based fintech and commerce solutions partner that has grown since 2018 from a merchant acquisition startup into a trusted partner supporting more than half a million businesses nationwide.

We provide tailored solutions that combine intelligent business software, NFC-enabled payment hardware, and compliant e-invoicing tools to help businesses streamline their operations and enhance customer experiences.

At Infinitepay, we integrate software, hardware, backend processes, and on-ground support to deliver seamless and future-ready solutions. We believe in co-creation and work closely with our partners to understand their needs, customize solutions, and provide continuous support.

We are committed to shaping the way businesses operate, serve their customers, and succeed in a rapidly evolving digital economy.

Role Description

As a Customer Service Assistant, you will be responsible for providing timely, professional, and effective support to our customers across various communication channels.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries through various channels, including phone, email, and chat.
• Provide accurate and timely information to customers regarding our products and services.
• Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.
• Work closely with other departments to ensure the prompt resolution of complex customer issues.
• Escalate unresolved or complex issues to senior Customer Service Representatives or management when necessary.
• Maintain accurate records of customer interactions, feedback, and complaints in the call log.
• Perform other ad-hoc duties and tasks as assigned by the immediate supervisor.

Qualifications & Requirements

• Fresh graduates are encouraged to apply.
• Excellent verbal and written communication skills.
• Proficiency in English and Bahasa Malaysia. Ability to communicate in Mandarin will be an added advantage.
• Strong interpersonal skills with a customer-focused and service-oriented mindset.
• Able to handle challenging situations with patience, professionalism, and a positive attitude.
• Basic computer skills and proficiency in relevant software applications.
• Willing to work according to a rotational shift schedule:
• Morning Shift: 8:00 AM – 5:00 PM
• Afternoon Shift: 1:00 PM – 10:00 PM
• Willing to work 5 days per week, with working days from Monday to Sunday based on the Company's rotational CS duty roster.