Job Description
The F&B Operations Manager is responsible for overseeing the overall operations and performance of the company's F&B stalls. The role focuses on
outlet performance, manpower coordination, operational standards and sourcing new locations for business expansion
.
Key Responsibilities
1. Multi-Outlet Operations
Oversee the daily operations of approximately 8 F&B stalls.
Conduct regular outlet visits to ensure smooth operations.
Monitor food quality, service standards, cleanliness and overall presentation.
Work closely with stall supervisors to resolve operational issues.
Ensure consistent operating standards across all stalls.
2. Manpower Management
Coordinate manpower requirements and deployment across the stalls.
Review staff rosters, attendance and manpower shortages.
Work with supervisors to improve staff productivity and minimise unnecessary overtime.
Assist management with recruitment and staff performance matters when required.
3. Sales & Cost Performance
Monitor sales and operating performance of each stall.
Monitor food cost, manpower cost, wastage and other major operating expenses.
Identify underperforming stalls and recommend improvement measures.
Implement initiatives to improve sales and profitability.
Provide regular operational and performance updates to management.
4. New Location Sourcing & Business Expansion
Source and identify potential new locations for F&B stall expansion.
Liaise with
coffeeshop operators, food court operators, landlords and property agents
for available stalls.
Conduct site visits and evaluate potential locations.
Assess factors such as rental, footfall, surrounding population, competition and business potential.
Negotiate basic commercial terms with landlords/operators for management approval.
Coordinate the setup and opening of approved new stalls.
5. Compliance & Operational Standards
Ensure outlets maintain appropriate food hygiene and operational standards.
Ensure compliance with relevant SFA requirements and company procedures.
Follow up on operational, hygiene or licensing issues where required.
Job Requirements & Qualifications
Minimum
3–5 years of F&B operations experience
, preferably managing multiple outlets or stalls.
Diploma in F&B Management, Hospitality, Business Management or related discipline is preferred.
Candidates with strong relevant F&B experience may be considered without a diploma.
Experience in
coffeeshop, food court or multi-outlet F&B operations
is an advantage.
Good understanding of outlet sales, food costs, manpower costs and profitability.
Good leadership and staff management skills.
Resourceful and able to independently source and evaluate potential new F&B locations.
Comfortable dealing with landlords, property agents and coffeeshop/food court operators.
Good communication and negotiation skills.
Able to travel between different outlets regularly.
Able to work independently and report directly to management.