Assisting the Front Office Manager to direct, leads and coordinate overall activities of the Front Office and take over the duties and responsibilities during his/her absence.
Be familiar with hotel credit policy and procedures and assist the Front Desk Officer on rebates, allowances, and other billing related problems.
Well versed on policies of hotel related to lost and found hotel guests properties.
To maintain Guest Satisfaction to the highest standard.
Creates a positive and highly motivated working environment that promotes and develop teamwork.
Involved in training/coaching for FO staff.
Conduct Night Audit Process for hotel.
Do any other works necessary for the hotel and/or specific tasks assigned by the superior(s).
Requirement :
Previous experience as a Duty Manager in 4 star Hotel and above.
Willing to Work on shifts, weekend and Public Holiday.
Fluent in Bahasa Malaysia and English, verbal and written are required.