全职 Technical Support Officer (Shift) 工作, 薪水 up to SGD 4,500, DCI CONSULTANTS PRIVATE LIMITED 公司招聘中 - Ricebowl

Responsibilities

Provide primary technical support and assistance to end-users

for live systems, ensuring prompt resolution of incidents and minimizing service downtime.

Resolve software and system issues related to remote devices, servers, networks, and security systems

to maintain operational stability and security.

Perform routine system administration, maintenance, health checks, patching, and configuration management activities.

Monitor system performance and generate operational reports

to support system reliability and continuous improvement.

Troubleshoot technical issues, provide user support, and escalate unresolved issues

to the appropriate support teams or vendors.

Support users with login issues, password resets, and access management requests.

Assist in incident management, root cause analysis, and implementation of corrective and preventive actions.

Support and maintain network infrastructure and security systems, ensuring compliance with operational and security requirements.

Assist in the administration and maintenance of AWS cloud infrastructure,

including monitoring, connectivity, and troubleshooting of cloud-hosted services.

Requirements

Minimum Diploma in Information Technology, or equivalent qualification.

Technical expertise in Windows Server Administration (Server 2019 or later) and Windows Operating Systems.

Proficiency in Microsoft Office applications.

Experience with network infrastructure, network security, firewalls, switches, routers, and VPN technologies

is

preferred.

Basic understanding or hands-on experience with AWS Cloud services

, including EC2, VPC, Security Groups, Route Tables, IAM, CloudWatch, VPN, and cloud networking concepts.

Familiarity with cloud infrastructure monitoring, troubleshooting, and incident handling in AWS environments

is an

advantage.

Ability to support technical change management processes and work closely with internal teams and stakeholders.

Knowledge of cybersecurity best practices and security hardening principles

is an

advantage.

Ability to work independently

as well as collaboratively within a team environment.

Reliable, self-motivated, and capable of working with minimal supervision.

Willingness and availability to work on rotating shifts.

Fresh graduates with a strong passion for IT infrastructure, networking, and cloud technologies

are welcome to apply.

Working Location : West

**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**
DCI CONSULTANTS PRIVATE LIMITED