- Handle customer booking for servicing
- Notify & advise customer servicing date
- Open system jobsheet
- Check the sparepart already key in into related jobsheet by store department
- Management labour charge for all servicing
- Generate customer invoices
- Generate monthly contract invoice
- Generate warranty invoice
- Generate quotations to customer
- Check customer debtors
- Defining exceptional service, identifying customer expectations (e.g., quality repairs, timely completion, clear communication), and understanding the impact of service language
- Handling customer complaints, providing technical advice, resolving complex issues, and maintaining positive relationships with customers
- Effectively communicating with internal and external stakeholders, preparing reports, and providing feedback on workshop performance
- Prepare and present accurate service estimates and invoices
- May assist with warranty claims and other administrative tasks
- Carry out ad-hoc tasks as assigned by management and superior from time to time
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM1,800.00 - RM3,000.00 per month
Benefits:
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Skudai: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Administration: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- Bahasa (Preferred)
Work Location: In person