About the Role
We are looking for a
Payment Merchant Relationship Executive
to manage and develop relationships with our merchants.
This is a
client-facing role
for someone who enjoys meeting customers, understanding their business needs and providing suitable payment solutions. Candidates with
sales experience and payment/fintech industry knowledge
are highly preferred.
Key Responsibilities
Manage and maintain relationships with existing merchants.
Meet merchants face-to-face and conduct regular business visits.
Understand merchants’ business needs and recommend suitable payment solutions.
Identify opportunities for
upselling and cross-selling
.
Follow up with merchants throughout the
onboarding and activation process
.
Coordinate with internal teams such as Operations, Compliance and Technical teams to resolve merchant issues.
Assist merchants with payment-related matters, including transactions, settlement, refunds and chargebacks.
Support new merchant acquisition and business development activities.
Maintain regular follow-ups and ensure a good merchant experience.
Requirements
2–4 years of experience in
Sales, Business Development, Account Management or Relationship Management
.
Strong communication and interpersonal skills.
Comfortable with
face-to-face client meetings and business development
.
Sales-oriented and able to build long-term client relationships.
Payment / fintech / PSP / acquiring experience is highly preferred.
Familiarity with
merchant onboarding, KYC/KYB and payment processes
is an advantage.
Good understanding of merchants’ business needs and ability to identify opportunities.
Self-motivated, proactive and able to work independently.
What We Offer
S$4,000–4,500/month
Performance-based incentives
Exposure to the
payments and fintech industry
Opportunities to work directly with merchants and payment partners
Career growth in a fast-growing payment company
SGEPAY
is a Singapore-based payment institution providing merchant acquiring and cross-border payment solutions for businesses across Asia and global markets.
We enable merchants, platforms, and digital businesses to accept payments securely and efficiently through a comprehensive payment infrastructure that supports multiple payment methods while adhering to robust compliance and risk management standards.
Designed for scalability and reliability, SGEPAY serves businesses across a wide range of industries, including e-commerce, digital services, SaaS, online marketplaces, and subscription-based businesses.
Our Core Services
Merchant Acquiring
Secure card acquiring and local payment acceptance solutions for both online and offline merchants.
Cross-Border Payments
Enable businesses to accept payments from international customers through optimized payment routing and settlement solutions.
Payment Gateway Solutions
Flexible APIs and payment links that allow businesses to integrate payment capabilities seamlessly into websites, mobile applications, and platforms.
Risk & Compliance
Comprehensive risk management and regulatory compliance frameworks designed to support secure, sustainable, and compliant payment operations.
Supporting Modern Businesses
SGEPAY partners with businesses ranging from startups and SMEs to established enterprises seeking reliable, scalable payment solutions to support their growth.
Our platform is designed to support:
Global e-commerce businesses
SaaS and digital service providers
Online marketplaces
Subscription-based businesses
Cross-border merchants
Headquartered in Singapore
Headquartered in Singapore, SGEPAY is committed to delivering secure, compliant, and scalable payment solutions that empower businesses to grow confidently across Asia and beyond.