全职 Customer Services Officer 工作, 薪水 up to MYR 2,500, TREOM TECH SDN BHD Johor 公司招聘中 - Ricebowl

To be the frontline of communication with the public by receiving, recording, and escalating complaints while ensuring excellent service standards.

Key Responsibilities:

Receive complaints via phone calls, emails, chatbot, mobile app, and social media.

Record and update complaint details accurately in the MyAduan Johor & SISPAA system.

Guide users through the complaint process and escalate urgent matters to relevant departments.

Maintain professionalism and empathy during user interactions.

Escalate urgent or sensitive cases to the Customer Service Leader or relevant agency as per SOP.

Ensure real-time documentation and shift handovers for operational continuity.

Support the team during Training-Of-Trainers session.

Support public queries about the complaint process, submission status, or general platform use.

Perform other related duties as assigned to support the overall goals of the company.

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion

Work Location: In person