Order & E-Commerce Management: Process daily orders from retail, wholesale, or online platforms (Shopee, Shopify, supplier portals), verify payment statuses, and coordinate delivery schedules.
Inventory & Procurement: Monitor stock levels, update product listings, track replenishment needs, and raise purchase orders with suppliers.
Documentation & Finance: Handle data entry, check invoices, report financial discrepancies, and maintain accurate electronic and physical filing systems.
Cross-Department Coordination: Liaise between the warehouse, purchasing, production, sales, and accounts teams to resolve fulfilment or delivery issues.
Compliance & Safety: Track staff certifications such as Food Hygiene Certification (FHC) and Workplace Safety and Health (WSH) requirements, or support HACCP standards.
Customer Service: Answer client inquiries via email, WhatsApp, or phone regarding products, order changes, or feedback.
Requirements & Qualifications
Experience: 1 to 2 years of relevant administrative, sales coordination, or operations experience; prior exposure to the F&B or food manufacturing sector is an advantage.
Technical Skills: Computer literate with strong proficiency in Microsoft Office (specifically Excel for inventory and reporting) and familiarity with ERP or e-commerce inventory tools.
Soft Skills: Strong organizational skills, attention to detail, ability to multitask in a fast-paced environment, and good communication skills.