全职 Client Channel Support 工作, 薪水, Inter Island Group Federal Territory 公司招聘中 - Ricebowl

We are currently hiring an experienced Client Channel Enablement professional to support client-facing banking channels and ensure smooth onboarding, implementation, maintenance, and operational support of client solutions.

Key Responsibilities

* Support the enablement and implementation of client banking channels, ensuring smooth delivery and activation of services.

* Manage client requests relating to channel setup, maintenance, access, entitlements, and configuration.

* Coordinate client onboarding and implementation activities with internal teams and relevant stakeholders.

* Provide operational support for digital banking platforms, electronic banking channels, and client connectivity solutions.

* Investigate and resolve client channel issues, including access, configuration, transaction, and system-related queries.

* Work closely with Operations, Technology, Product, Relationship Management, Compliance, and other internal stakeholders.

* Monitor implementation activities and ensure requests are completed within agreed SLAs and turnaround times.

* Handle operational escalations and coordinate with relevant teams for timely resolution.

* Maintain accurate client records, implementation documentation, and operational trackers.

* Ensure activities comply with internal risk, control, governance, and regulatory requirements.

* Identify process gaps and support initiatives to improve client experience and operational efficiency.

* Participate in system enhancements, testing/UAT, migrations, or channel-related projects where required.

Requirements

* Minimum 5 years of relevant experience in banking, financial services, client enablement, client implementation, channel operations, transaction banking, or related operations.

* Experience supporting corporate/institutional banking clients or client-facing banking operations is highly advantageous.

* Good understanding of client onboarding, digital banking channels, operational processes, and service delivery.

* Experience handling client requests, operational issues, escalations, and stakeholder coordination.

* Strong understanding of SLA, risk controls, compliance, and operational governance.

* Experience working with multiple internal teams such as Technology, Product, Operations, Compliance, and Relationship Management.

Work Location: In person